Why Total Records

A Very Different Type of Experience

Total Records is a family-owned, customer-focused company – as a customer, you won’t have to worry about any shareholders or external stakeholders taking precedence over you and your RIM needs. Unlike many other RIM service providers, at Total Records, you will have direct access to the owner who is involved in the day to day operations of the company and will be able to directly handle and resolve complex requests.

Due to low corporate overhead, and no shareholders to appease, and direct ownership of our facility, we can offer some of the lowest and least complicated rate schedules in the industry. We don’t let low-prices compromise our service quality – customer service is one of our top priorities at Total Records, so you’ll never have to worry about wasting your valuable time waiting on an automated answering system. We have an extensive Customer Service team on-site and available to handle any requests that you may have, in real-time. On top of low prices and exceptional service, we also own a one-of-a-kind facility that was designed from the ground up with the specific purpose of RIM, so you’ll never have to worry about the safety of your critical information.

Total Records is willing to work with you to provide unique solutions to your specific RIM requirements with customizable service options. After all, we are focused on serving you, not the shareholders. With decades of RIM service experience and knowledge to use as guidance, we are here to help you identify and solve your unique records and information management challenges.

Local and National Footprint

Total Records serve clients on both a regional and national level – we have a wide variety of clients including some that only have one office locally, and some clients that have dozens of offices across the country. No matter how many locations you have and where they are located, we can work with you to effectively manage your RIM needs. Click here to see our current national footprint!

The Story

Total Records is a family-owned and operated business that has been in business for over 5 decades.  We service a wide range of companies spanning across multiple industries including companies in legal services, financial services, healthcare services, government services, education, advertising, and many more.

If you want to explore what it means to do business with us, please fill in the form on this page or give us a call. We’d love you to be part of our family.

Free Quote!

Call Now: (201) 935-6000

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